Which formats are available for download?

The short films are currently available in High and Low resolution MP4 (H.264) format.

What is your refund policy for downloads?

We currently don’t offer refunds for downloaded content. If you are having any problems with your download please contact us or re-download the film from your account.

Can I forward the short film I downloaded to other people?

No. However, you may click on the “E-Mail to a Friend” link by each film to share the short film preview with them, or use the Twitter or Facebook links to share the short film within your social network.

How long do I have to download my short film after I’ve purchased it?

You have an unlimited amount of time in which you are able to download each film. However, you only have up to three times that it can be downloaded.

I have completed my purchase, where do I go to download my short film?

You have immediate access to your downloads from your account online. Log in to your account and click on the corresponding order to access the download links. 

I did not receive an e-mail receipt after purchasing my short film.

The e-mail receipt could have been caught in your spam filter or folder. You can log into your account, choose the order and re-print another copy of your receipt.

The link in the e-mail I received does not work.

If you are having problems with the link, please contact us through the contact page on the website.

How long should it take to download my file?

It depends on the speed of your internet connection. Dial-up user will experience longer download times.

What should I do if my download file stopped before finishing?

You have up to five attempts to download the film over a 30 day period. If you are having problems first check your internet connection and then try again. If the problem persists, please contact us.

I’m having trouble using my short film with my iTunes/iPod.

We offer an iPod version to add to your iTunes library. To transfer the short film to your iTunes/iPod, first make sure that you have downloaded the iPod version from your account.
Then, follow these steps:

1. In iTunes, choose “Add to Library…” from the “File” menu.
2. Find the iPod short film that you downloaded from the store.
3. If your iPod automatically updates when you plug it into your computer, then the short film will automatically load itself onto your short film iPod. If you manually update your iPod when it is plugged into your computer, simply drag and drop the short film that you would like to load to your iPod from the iTunes library onto your iPod.
4. Make sure you’ve checked the Sync Movies box on iTunes>iPod>Movies tab.

 

I don't feel comfortable entering my credit card info, is your site secure?

The credit card information that you enter on the website is encrypted with 128-bit encryption code. It is not only encrypted in our website, but also in our database.