Is my information secure? What is your Privacy Policy?

Yes, we have gone to great lengths to keep your information secure. We will never rent, give or sell your information to anyone. You can view our Privacy Policy here.

What hours are customer service representatives available?

If you need assistance please contact us through our contact page on the website. Customer service by phone is available Monday-Friday 9:00a.m.-5:00p.m. Eastern Time by calling 888-949-GSFN (4736).

How do I check on the status of my order?

You can log into your account and choose the order to view the status of your order.

Can I return or exchange the resource?

Yes, if you are not 100% satisfied with any shippable order you may return it for your money back. You will need to pay the postage on the return, provide us with your order number and mail it to:

Global Short Film Network
Campus Crusade for Christ
100 Lake Hart Dr. Dept. #2300
Orlando, Fl 32832

Is this resource available in different formats? (DVD, Download)

The resources we offer are available on DVD or by download. Only a certain number of films are available on DVD currently. See the website for details.

How do I get a copy of my receipt if I didn’t receive it through e-mail?

The e-mail receipt could have been caught in your spam filter or folder. You can log into your account, choose the order and re-print another copy of your receipt.

I clicked the “Finish Order” button more than once and as a result I was charged multiple times, how do I get a refund?

Please contact us through us through the contact page on the website. We will be happy to look into it and refund any additional charges. Please provide your order number when you contact us.

I'm not able to finish the order process.

Because of secure information involved in an online transaction, you computer must be allowed to accept "cookies". In Internet Explorer, go to Tools>Internet Options...>Privacy> Pull the slider on the left down until it displays "Medium".